An automotive client in Hebron, KY faced ongoing workforce instability due to quality and turnover issues with their incumbent staffing provider.
The Job Center implemented a hands-on, proactive staffing approach that stabilized headcount and improved performance.
Obstacle
Ongoing staffing challenges with the client’s incumbent agency, included:
- Inconsistent associate quality
- High turnover
- Limited communication and responsiveness
These issues impacted critical operational roles, including:
- Inventory
- Picker/Packer
- Forklift Operators
- Shipping
- Quality Control
Solution
We took a hands-on, relationship- driven approach to fully understand the client’s needs and operational expectations.
Our solution included:
- Conducting an on-site facility tour to gain a clear understanding of workflows and skill requirements
- Maintaining consistent check-ins and open communication with the client contact
- Strategically replacing underperforming associates from the previous agency to improve workforce quality
- Rapidly scaling staffing levels to meet required headcount
This approach ensured alignment, accountability, and improved associate performance.
Impact
- 80-90% Total site headcount staffed by TJC
- 109 associates placed to date
We transitioned from a New Supplier to the Client’s #1 Staffing Agency and improved Placement Success and Workforce Stability
“We have had nothing but a great experience with The Job Center! We had started the long process to identify an agency to identify high quality temp-to-perm talent and get them into the building. The Job Center answered the call. Over the course of the past year we have worked with them, we have hired 9 highly qualified individuals they have identified. Every agent or specialist we have worked with is great to work with and fully supportive of our goals. They have set high standards and continue to support our temp-to-hire recruiting efforts. If we ask for it, they find it, ensuring it will match our business needs.”
-Mike A., Distribution Center Manager
