A Fortune 1000 consumer products company with distribution centers in the Indianapolis–Plainfield market needed a staffing partner capable of consistently providing qualified forklift operators.

The Job Center delivered a higher- quality, fully vetted forklift talent pipeline.

Obstacle

Staffing problems persisted as the client’s three incumbent agencies fell short in sourcing forklift drivers who met the skill and safety criteria needed.

This shortage created downstream risks:

• Insufficient forklift operator coverage
• Workflow and productivity delays
• Increased strain on current employees
• Risk to customer commitments

Given the high-stakes nature of forklift roles in a logistics environment, the client needed a staffing partner capable of delivering consistent, certified, and experienced operators — not just
applicants.

Solution

The Job Center introduced a specialized forklift screening and certification process to ensure quality and consistency.

Through our “Train-The-Trainer” investment, The Job Center’s team became certified to evaluate forklift operator competency.

Our screening process includes:

1. Experience Validation Questionnaire
A pre-screen to verify candidates have operated the required equipment.

2. JobView360° Virtual Job Preview
Candidates get a real-world look at the job and facility before accepting, improving fit and retention.

3. Video-Based Training + Written Assessment
Candidates watch training videos and complete a test to confirm their knowledge & comprehension.

4. On-Site Driving Test
Only candidates who pass the written assessment are presented to the client. The final evaluation occurs at the facility to ensure full alignment with site-specific standards.

This process provides a level of rigor, transparency, and consistency not offered by competitor agencies.

Impact