Job ID: CR40086101027
Location: Florence, KY
Employment Type: Contract to Perm
Date Added: 10/27/2026
Customer Service Representative
Job Summary
We are seeking a detail-oriented and organized Customer Service Representative to join a well-established company in Florence, Kentucky. This position works closely with production management, line supervisors, and customers to ensure orders are processed accurately, customer needs are met, and production and shipping concerns are communicated promptly.
This is an excellent opportunity for someone with strong communication skills, computer proficiency, and a background in customer service or manufacturing support.
Benefits of a Customer Service Representative
- Temp to hire
- Dental, Vision, Health insurance
- $150 Referral bonus
- 1st shift 7am-3:30pm M-F with overtime when needed
- $26/hour
Responsibilities of a Customer Service Representative
- Communicate with customers regarding potential production delays, shipping issues, and order updates.
- Use the AS-400/SAP system daily to review customer requirements and report weekly customer needs.
- Monitor the DDL system for production and service parts to help maintain appropriate safety inventory levels.
- Record and enter customer orders that are not processed through EDI.
- Enter purchase request orders and packing slip information into XPPS.
Requirements of a Customer Service Representative
- Knowledge of internet software and Microsoft Office applications, including Excel, Access, PowerPoint, and Word.
- Proficiency with photocopiers, scanners, video conferencing tools, and telephone systems.
- Strong attention to detail and excellent organizational skills.
- Ability to handle confidential information with discretion.
- Proficient keyboarding skills.
- Strong spelling, punctuation, grammar, and verbal communication skills.
- Ability to communicate professionally with customers and internal departments.